Refund policy

Return and Exchange Policy

At Retroverse, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy.

Returns
Returns are only available for damaged or defective items. If your item arrives damaged or defective, please contact us immediately at retroverse.eg@hotmail.com so we can make it right. We will exchange the item for a working one without charge. To initiate the exchange process, please contact us within 7 days of receiving your order and provide us with photos of the damaged or defective item.

Exchanges
If you receive an item that is not the product you ordered, please contact us immediately at retroverse.eg@hotmail.com so we can make it right. We will exchange the item for the correct one without charge. To initiate the exchange process, please contact us within 7 days of receiving your order.

Please note that personalized or custom-made products are non-returnable or non-refundable, but we will work with you to resolve any issues you may have with your order.

If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us at retroverse.eg@hotmail.com.

Thank you for shopping at Retroverse.